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Doggone! Aarrgh! Spit! P’tooi! (And what the heck: let’s throw in a Rats! while we’re at it.)

(Insert deep breath here.) OK, I’m better now. Have you ever had one of those days?

I’m an engineering project manager by trade (he said), so managing the zillions of details typically required during the design and construction of a project is pretty much par for the course. You’d think I’d be used to it by now, but there are times when, no matter what, things just seem to go wrong.

Let’s just take ONE example.

On this particular project, one of the tasks is to add a fairly large platform to the top of a pair of existing side-by-side horizontal tanks. Now, our normal procedure would be to find drawings of existing equipment so we know what we’re dealing with, particularly with regards to dimensions, materials of construction, etc.

Naturally, there were no such drawings available for these two tanks. So we did the next best thing – gather information directly from the field. Translation: a field hand goes out and measures the things with a tape (it’s not the most accurate technique – have you ever tried to measure something HUGE with a small ruler? Take it from me, it ain’t easy!)

Luckily, all equipment is required to have a name plate with critical information on it like pressure, temperature, wall thickness, etc. Of course in this case (and you knew this was coming, right?) there was nothing about the material of construction used. So we did the next best thing (actually, by now we’re doing the next, next best thing).

Well, sometimes, ya just gotta guess, you know? In engineering parlance, we did a S.W.A.G., which means scientific wild guess (I’m deliberately leaving out the A-word because this is a G-Rated blog).

Alas, and darn. We guessed wrong. Ah, well…

So what do you do when things just flat go wrong? Are you prone to follow the sage advice commonly known as (although I have no idea why) the Mongolian General Prudential Rule: “When in danger or in doubt, run in circles, scream and shout”?

Um… perhaps there’s another way to cope.

So, if you find yourself in a pickle because too many things are going wrong and you’re having trouble getting a handle on things, well, here’s a few basic tips to get you started toward a solution. I call it the 7-Up Solution. (Note: feel free to add more of your own tips in the comments.)

1. Own up – First of all, when you’re dealing with clients who are paying you, like, real money, the first thing you absolutely must do is admit there’s a problem! (Sounds like the first step to an AAA meeting, doesn’t it?) Everybody faces challenges every day – some are self-inflicted, but some aren’t, but you gotta get that sucker into the open before any solution can even begin!
2. Open up – (It’s something like “don’t try this alone” .) Break out of the “I’ve got to solve this myself” mindset. The truth is, when a big challenge lands with a thud on your doorstep (sound of resounding thud), the more brains focused on the problem the better. (You might want to read yesterday’s post for a few quick thoughts on synergy and how different viewpoints can help.)
3. Look up – Now, it’s true that as a Christian, I can always ask God for help when things get overwhelming. But what I mean here is that chances are, if you have a boss, mentor, or some such higher-up, they may have possibly been in this exact situation before. It sounds simple, I know, but in the midst of the storm, we sometimes forget to ask them!
4. Tally up – See what resources you have available to solve the problem. By resources, I mean people, but there are also other information sources to tap as well, such as previous projects with similar situations.
5. Divvy up – This works great when you have a team working with you: divide the challenge into sections that can be conquered separately. The “divide and conquer” method works well when there are several pieces to the problem.
6. Giddyap – (Sorry, couldn’t resist that one. Hey, I am a Texan from Texas.) Once you’ve uncovered a few solutions, pick the best and move on! Don’t waste a lot of time feeling sorry for yourself, or looking for someone to blame. Save that for the “lessons learned” session. Time’s a wastin’ friends – get on with it!
7. 7-up – Now that you’ve figured out what to do, and you’re workin’ the solution – give yourself a break, have a seat, and take a load off; heck, fire up the computer and read Middle Zone Musings! Reward yourself with something quick (I personally like diet 7-Up; hence the name of this step). ‘Way to go, pardner, you done good!

There you have it, folks, the 7-Up Solution to problem-solving! Now it’s time for steps 7b-d: Feet up, pull hat over face, and commence the snores!

Cheers!

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